business tips

Responding to Reviews

Whether it be rants or rave reviews, we've all seen our fair share of commenters and consumers share both positive and negative feedback via social media regarding a product or service. With the growth and expansion of social media platforms as a connection between businesses and their customers, interaction between the two has increased, for better and for worse.  

Reviews, both good and bad, can serve as an opportunity to grow and expand your brand, while also increasing customer satisfaction and positive perception about your company. So, how do you turn what could be a negative into a positive?  

The answer lies in a few deep breaths and a well thought-out response.  

Responding to reviews might seem like a daunting task, best left to the lion-taming type. However, with a little reconnaissance and some careful wording, customer reviews could turn into a tool to reach out to a larger audience.  

  • Relax. Don't do it. The first step to intelligently responding to reviews is to stay calm. Negative reviews can be unpleasant and, sometimes, downright rude. However, as the Rudyard Kipling saying goes, "If you can keep your head when all about you are losing theirs and blaming it on you..." Well, let's just say that keeping a cool head is always the better way to go.  
When you do get a negative review, the first thing you should do is take a breather,” said Shama Kabani, author of The Zen of Social Media Marketing and CEO of The Marketing Zen Group, in an article on forbes.com. “You don’t want to fly off the handle and do something to make yourself look bad. Especially if you think the customer complaint is false, your instinct is to react in the heat of the moment. But you’ll regret it. 
  • Linda, Linda, listen. It's no secret that negative reviews on social media can be a good way to get feedback on your business, products and services. If a customer voices their concerns or complaints, listen to what they have to say. Not only is this a good chance to potentially improve upon something within your company, but this is also an opportunity to retain a dissatisfied customer, if handled correctly.  

 

  • By all means, move at a glacial pace... When responding to reviews, it's important to respond quickly. With the speed of social media, things are constantly changing. Within hours, newsfeeds refresh and trends come and go. A quick response time shows that you're attentive toward the concerns of your customers. Many social media professionals suggest that your response time should be within a 60-minute window.  

 

  • #sorrynotsorry When responding to a review, apologize... and really mean it. A sincere apology can go a long way with your social media followers. It puts you in a human light and often garners sympathy about the situation from others.  

 

  • Private eyes. If at all possible, move the conversation away from public view. Solving customer concerns could be a lengthy process, better accomplished through direct message, email or a phone call. Not only will this allow you to get more detailed feedback, but you also have the opportunity to remedy a problem and shift attention on the problem away from the public eye. 

Video Production & Why it Matters in Marketing

Did you know the average person’s attention span has shrunk to about eight seconds these days? Only eight seconds! That means that most people won’t even make it through this sentence before they’re on to something else.

Still there?

Okay, great! Because High Five Media has a little secret to help your business attract even the shortest attention spans on social media.

Video! Video! Video!

Should we say it again? 

If you want to get noticed on social media, you need to be posting video content.

Especially custom-made video content. Why videos? Well, let’s take a look at the facts.

Video Compared to Other Techniques

There are a lot of attention-drawing techniques out there for social media. Two of the most common techniques are linking articles and attaching pictures. Those aren’t too bad.

In fact, visual content is more than 40 times more likely to get shared on social media than other types of content, and content with relevant images gets 94% more views than content without relevant images.

But video takes things to the next level.

The list goes on and on!

Why is Video Better?

For starters, you get to engage viewers on two completely new levels.

The first one is motion. It may sound obvious, but movement attracts our attention way more than static images do. That’s because motion can convey feeling or cause emotions in the viewer.

For example, imagine you want to inform your viewers about the dangers of oncoming trains. Which do you think bring up the sense of danger better? A speeding, moving train or a motionless picture of one?

The second trick up video’s sleeve is sound. Again, it’s obvious, but sound and sight together engage our brains exponentially more than sight alone. 

What you may not know is that sound can even change the way we see something.

According to a recent study by UCLA, sound affects vision in a similar way to how smell affects taste. 

Moving music or familiar background sounds might literally change how your viewers perceive the content in your video.

When you’re targeting social media goers, you need the emotional connection that video provides.

Your Video. Your Message.

A properly made video won’t just give information; it will connect the viewer to the personality of your business.

That’s what makes video more powerful and more crucial than any other social media tool, because that’s what why we get onto social media in the first place—to connect.

Want to see what your business’s video could look like? Check out these videos made by High Five Media!

What have you done to capitalize on the video trend?

Does Your Business Need a Pinterest? We Think Yes.

Pinterest…really? Okay, we get it.

However, according to Pinterest’s blog back in September 2015, the site has over 100 million monthly active Pinners. “But Pinterest is just for women,” you might say. Not true, folks! According to Ahalogy, the monthly active male population that joined Pinterest grew 120% in the year of 2015.  Check out this article on Business for Pinterest’s blog to see more statistics and facts. 

Bianca Bosker of The Huffington Post wrote back in 2012 that the secret to Pinterest’s success is that we are all sick of each other

What sets Pinterest apart and makes it so appealing is its focus on who we want to be—not on what we’re doing, where we’ve gone, how important we are or how beloved.” Indeed, the site is unique because the goal of its users is not to get more and more followers; rather, Pinterest users seem to be content with sharing ideas—not about themselves—with smaller pools of people.

So why is this good for your business, and how do you most effectively use it? Wouldn't you know, we’ve got three tips for you

1. Pinterest drives traffic to your site. 

Let’s face it: Pinterest may be one of the best ways to showcase your business’ products. Not only does Pinterest integrate your entire web presence—bringing together your website, Twitter, and Facebook—it can help you discover what your buyers want to have. 

This also means that you’ll want your site to be Pinterest-friendly. Adding the Pin It button to your website will allow your viewers to easily pin your pictures and products to their Pinterest pages, which will only continue the traffic you receive from Pinterest. 

Furthermore, you can go to Pinterest’s Business page and get more information on adverting with Promoted Pins. 

2.  Link, add descriptions, and use correct keywords.

Some of the biggest marketing mistakes made on Pinterest come when businesses forget to add descriptions or use the incorrect keywords. 

Paige Velasquez, social media strategist and Pinterest specialist at Shelton Interactive says this:

The biggest mistake brands and businesses can make on Pinterest is not utilizing the Guided Search tool to their advantage. When creating descriptions for pins, it's important to understand exactly what the user might be searching [for] when looking for a specific pin. The Guided Search tool allows brands to discover what specific terms a user will most likely search for based on a keyword. Creatively using the key terms that come up on the Guided Search in your pin description will most likely make your pin more discoverable when users are searching for specific pins.

Incorporating these details can take a little extra time, but they will help you gain the most traffic! 

3. Once you get that traffic, don’t forget to engage. 

Once everything is correct and in its place, you’ll have to make sure to post engaging content. The more you pin, like, and share, the more visibility you will gain. However, it’s a two-way street, and you do not want to post too much of your own content. You also don’t want to leave up outdated content. A good mix of diverse, fresh posts is the key to winning over your Pinterest followers. By engaging properly, you will create a subtext that says, “this company cares.”

While it is good to just have a presence, it is even better when you create a call to action. Your followers are always looking for more, more, more, and you must give it to them! Don’t be afraid to caption your posts and pins in such a way as to create the response you are seeking. “Tell them to visit the website for ore information, order, re-pin, etc.,” says Tim Lavelle, director of SEO and social media at U.S. Interactive Media. 

We couldn't agree more.

Do you use Pinterest in your business? If so, what kind of ROI have you seen?

3 Reasons Your Business Needs a Twitter

Here at High Five, we breathe social media. Facebook, Twitter, Instagram, Google +— You name it, we’re all over it. And while all businesses may not share this caliber of zeal for it, they definitely partake.

In fact, it’s as essential now for a business to be active on social media, as it is to have a phone number. 

Among these platforms, Twitter is an indispensable constellation of it’s own. The micro-blogging site, known for it’s 140-character post limit, hosts 310 million active monthly users

Ten years since it’s conception, Twitter has hatched and grown into a powerful communication tool to show us how much can be shared simply by being concise. Almost every major company, from American Airlines to Amazon, utilizes the platform

If you’re not part of the Twitter-sphere already, your business could be seriously losing out. That’s why we’ve complied a list of reasons your business should be on Twitter.

Connection

Twitter is an ongoing global conversation, different from other sites like Facebook, because the interactions it facilities are swift and intuitive. Organic, if you will. It’s the kind of space where you can pull a person, or business, aside and address them directly. 

It’s likely that your clientele is already on Twitter, sharing their opinions and concerns about your industry or business directly. They’ll appreciate you all the more for listening and responding. 

Branding

Hashtags are ideal for branding. Create custom hashtags for your business and use existing ones too. Local hashtags, like #OKCeats for example, will extend your reach to local audience and broad ones like #FoodPorn will expose you to a larger community. Establish your personality, and let the world see what makes you unique.

Twitter is a great place to fully engage people in what you’re doing. Utilize hashtag competitions, live tweets on events, Twitter ads and chats to interact with your audience. 

As an added bonus, consistently seeing interesting posts from your business builds familiarity and trust with customers. You’ll be on their mind when they need you. 

Expansion

Expanding your network goes beyond the customer base. When you’re active on twitter, it opens up a portal of communication to leading professionals in the industry. It lets you have a conversation with people you might otherwise not have access to. Just like you can see what your clients are up to, you can use Twitter to see what your competition is doing as well. 

Ultimately, you want what’s best for your business and to give it every chance possible at unrestrained success. So why not join this #party and make the best of all the opportunities it offers? 

Why We OKC.

Photo of the Oklahoma City skyline by our very own, Jonathan Burkhart

Photo of the Oklahoma City skyline by our very own, Jonathan Burkhart

It's a common misconception that Oklahoma is behind the times (sigh). 

However, many Okies know the REAL truth-OKC has been on the rise and is actually pretty fantastic. At High Five Media, we're proud of our capital city, which is why we're giving you five reasons you, too, should OKC (yep, it's a verb). 

Since its inception, Oklahoma has been the wonderers destination. It started with those wanting the rush of the open frontier, railroad men, and early 89ers, all determined dreamers, dead set on leaving their footprint in an unknown wilderness. Today, in the same vein of the fearless explorer, start ups, risk takers, and entrepreneurs are reclaiming a city.

The steadfast pioneer spirit embodies and new generation of visionaries, who are not only shifting the culture, but are making Oklahoma City cool, again. 

Oklahoma City’s reinvention of cool, most obviously starts with the injection of the Thunder. But let's be honest, the metro area circa 2007 was already a sports hotbed. The University of Oklahoma was and still is a big league with seven national titles, five Heisman winners, twenty-three Hall of Famers and the longest winning streak in D1 history, and we’re just talking football. Up north there’s the brightest orange with OSU boasting fifty-one total national titles, Mike Gundy, an Oklahoma native head coach that’s birthed a powerhouse program, and billionaire Boone Pickens, who makes us feel that half-time uniform changes are somewhere within the foreseeable future. Add in a professional basketball team and you've got yourself a sports utopia awesome enough to make a governor serve up a slathered up platter of ribs to any national sports analyst – oh wait, that’s already happened. 

Which brings me to scoot my chair right up to OKC’s ample food offerings. Steaks, BBQ, burgers, whatever your little foodie heart desires, the city has you covered. Just please remember to generously add Oklahoma’s own Head Country BBQ sauce. When it’s not your cheat day, OKC has an amazingly progressive healthy food movement. Zoë’s Kitchen, All About Cha, Cafe 7, and Cool Greens are unanimous favorites because they strive to bring patrons into a healthy lifestyle community. 

Community is everywhere within this city. The Plaza District, The Paseo, and Midtown neighborhoods are products of OKC’s Renaissance. Millennial owned art galleries, storefronts, and restaurants now line these once dicey streets. This is where art and innovation converge and the new age pioneer’s roots run deep. 

Capital is increasingly generated, and the coolest thing about OKC is that Oklahomans give back. There is a certain standard in our state and it’s one that never hesitates to take care of our own. During challenges of catastrophe, natural disaster, or a mere case of someone down on their luck our citizens are always willing to give--Oklahoma continues to reign in the top ten most charitable states in the nation

We know that outsiders think first our tragedies and secondly the misconceived lack of culture; however, I truly believe OKC residents are the absolute definition of resiliency and innovation. So last but certainly not least, the pinnacle of cool in OKC is the Memorial Marathon. Coined A Race to Remember because of the 168 we will never forget, the Memorial Marathon is one of the United States' top 10 marathons. Similar to Oklahoma City itself, participating in such a worthy cause only gets better with every year that passes.

Networking is Not a Dirty Word

The year is 2016. You've just closed a deal for the business opportunity of a lifetime and opened the door to new horizons for your career. The question - how'd you pull it off? The answer - networking 

In a world of ever-expanding digital communication, the word "networking" is often associated with a string of retweets, Instagram likes, and the occasional LinkedIn request. However, the real benefits of networking come with strategic and intentional communication.  

As a generation steeped in the digital age, millennials have the tools necessary to get the most bang out of their networking buck. That's why we've compiled a list of ways to tap into your networking potential.  

  1. Navigate the business waters. As the saying goes, "there are plenty of fish in the sea." This is especially true for the business community. There are numerous invaluable connections from all walks of life that could potentially help you in some way or another. However, Rome's network wasn't built in a day. Start by honing in on business professionals in your industry of interest. By establishing contacts within your career field, you're creating a path to future interaction and furthered insight into the inner workings of the industry.  

  2. Become a follower. (But, don't make it creepy.) Social media is a good way to get your foot in the door with new contacts. By following industry professionals on platforms where they are most active, like Twitter or LinkedIn, and engaging in the content that they post, you are making your name and your presence known. Follow their activity and strive to create professional and meaningful interaction.  

  3. Go off the Grid. With so much of business conducted digitally, a face-to-face conversation is becoming more rare, which makes it all-the-more effective. Attend events and get involved in business-focused organizations, like your local chamber of commerce. Connecting in-person with a business professional is a great opportunity to make a favorable impression, while also fostering unique discussion and adding a human element to your already-established digital presence.  

  4. Talk, don't squawk. Too many times, young professionals make the mistake of selling their experience and skillset from start to finish. While pitching your potential isn't always a bad thing, it can often lead to ending connections before they begin in networking scenarios. Rather than fixating on you, focus on them. Initiate a discussion about their passion for the industry. Glean the tricks of the trade from their years of experience. Turn the tables on traditional topics and become genuinely interested in who they are as a business professional and what they have to offer.   

After strengthening your connections, it's not unusual to find yourself with a vast network of industry professionals, excited about engaging you in the future of the field and ready and willing to help you kick-start your career.